Generic chatbots fail in Nigeria because they assume customers ask in textbook English. Ours are trained on Pidgin, on local product names, on how Nigerians actually negotiate, and on what to do when the network drops mid-conversation.
They escalate to a human when the customer is angry, when the question is high-stakes, or when they don't know — and they log every conversation for review.
- Pidgin-capable
- Tuned on conversational Pidgin, not the textbook kind. Handles "wetin be the price na?" the way a real customer would ask it.
- Local product names
- Knows that "Indomie" is a category, "ata rodo" is scotch bonnet, and your SKUs by their warehouse nickname, not just the formal name.
- Network-aware
- Resumes context after a dropped connection, deduplicates retries, and never charges a customer twice when the second "send" was a network artifact.
- Pricing guardrails
- Quotes only from your live price book. If a price isn't there, the agent says "let me check" and routes to a human — never invents a number.
- Escalation rules
- Anger detection, refund requests, and any question outside the trained scope hands off to a named human with the full transcript attached.
- Conversation log
- Every conversation written to an append-only log you can read, sort, and export. Used for weekly retraining and for sleeping at night.